Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the empower-cleaning-services.com scheduling website (the “Service”) operated by Empower Cleaning Services LLC (“us,” “we,” or “our”). If you book a service with us you agree to the following Terms of Service.

The service providers do not offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, upholstery cleaning, removal of any biohazards (e.g., insects, human or animal waste, black mold), large furniture moving, or large-scale trash disposal. The service providers do not clean from a height, so cleaners do not bring ladders with them and are free to decline the use of any ladders that may be provided to them.

The service providers reserve the right to refuse service if a house requires cleaning beyond the scope of work that they can provide or if they feel unsafe for any reason. The service provider will assess the home upon arrival and we will contact you as soon as possible if there are any issues.  The service provider also reserves the right to skip any areas that cannot be properly cleaned due to extreme clutter or biohazards.

We cannot arrange cleaning of properties infested with bugs or properties containing biohazards that prevent safe, ordinary cleaning. This includes active bed bug, flea, or cockroach infestations and hazardous conditions such as exposed blood, human or animal waste, used needles, or significant mold contamination. An isolated incidental insect does not, by itself, constitute an infestation. Please disclose these conditions before booking or as soon as you become aware of them. Providers may stop work or decline entry when these conditions are discovered. Appropriate pest control or specialized remediation must be completed before a new cleaning can be arranged.

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A $75 unsafe-property fee applies when a provider arrives for a scheduled visit and the cleaning cannot proceed because of an infestation or biohazard condition. This fee compensates for the reserved appointment and travel. No more than one $75 failed-entry or unsafe-property fee will apply to the same visit, and the ordinary $40 late cancelation fee will not be added to that $75 fee. Any cleaning actually completed before a hazard is discovered remains payable at the agreed rate for the work performed; no charge will be made for cleaning that was not performed.

We recommend safely storing any items of high monetary or sentimental value before the cleaning takes place to avoid damage.

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All surfaces, such as wood and marble, are assumed to be properly sealed at the time of cleaning and not easily damaged by common cleaning products. If you have a specific product request, please let us know ahead of time when scheduling or upon service provider arrival, and they will try to accommodate. You will be asked to provide the requested product.

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An appointment may take longer or shorter than quoted, depending on the specific size and condition of the rooms in the house, so if you have any questions regarding how long the service will take please reach out before the appointment.

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Service providers will be expected to arrive on time for a scheduled cleaning. However, based on many factors, such as traffic, finding new homes, finding parking, bringing in equipment and navigating from one home to another, we cannot guarantee exact arrival times. The Service Providers try their best to arrive at the appointment start time and are expected to notify the customer if an arrival time needs adjustment. If a service provider is unable to carry out the service for the scheduled date and time, we will either send an alternate service provider or reach out to you via text or call to reschedule.

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Because service providers reserve a time especially for you, any rescheduling or cancelation requests must be submitted 24 hours before the service; otherwise, you will be charged a $40 late cancelation fee. A $75 failed-entry fee applies if the service provider arrives for your appointment but cannot gain access to your home because entry instructions, keys, access codes, or permission to enter are missing or do not work. We will attempt to text, call, and email you, but if we are unable to reach you, the service provider will be requested to leave, and we will cancel the booking.

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Empower Cleaning Services will check in with you by text / email after your appointment to make sure you are happy with the results. If you are a recurring customer, the check-in text will only be sent after your first appointment. However, you are always welcome to call, text, or email us to let us know of any issues that may arise after that point.

If there were no issues with the cleaning, an invoice will be sent to the email address you provided by the end of the next business day. Payment is due upon receipt of that invoice. Payment methods entered upon booking will not be charged for the cleaning until the next business day after the cleaning job has been completed. Where you have authorized automatic payment, the amount due will be charged on that next business day; you do not need to submit a second payment for an invoice already paid automatically. For this policy, business days are Monday through Friday, excluding federal holidays. Gratuity is appreciated but not required.

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If you are not 100% satisfied with your service, please notify us at empowercleaningsvcs@gmail.com or 740-527-3151 within 24 hours after the cleaning is completed and describe the areas of concern. This notice is required for us to assess the issue promptly and carry out the discount or re-clean policies below. In the case you are not happy with your service and notify us within that 24-hour period, the company will offer you a re-clean of the missed areas within a five (5)-day window from your date of service. Please provide reasonable access within that window so a re-clean can be arranged. For minor issues, we MAY offer you a discount proportionate to the areas missed, subject to owner approval and discretion. Complaints reported after 24 hours may be considered at owner discretion, but are not eligible as of right under these voluntary discount or re-clean policies. This reporting deadline does not limit rights or remedies that cannot legally be waived and is not a deadline for reporting injury, theft, or property damage.

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The company must be informed of any changes to phone numbers or email addresses so we can easily contact you regarding your service.

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Empower Cleaning Services reserves the right to deny services to anyone seeking to use our cleaners outside of our booking service. This is a breach of our terms and conditions. This includes all future services and re-cleans.

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It is your responsibility to pay for any services provided by or fees owed to Empower Cleaning Services, and failure to do so may result in legal action.

By accepting these Terms, you authorize contractors performing your booked service to take before-and-after photographs of the areas being serviced and share those images with Empower Cleaning Services LLC to document the work. You also authorize Empower Cleaning Services LLC to use these images for advertising and promotional purposes, including on our website, social media, and other marketing materials, subject to the privacy protections below.

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Before any image is published for advertising, we will remove, crop out, or fully obscure identifying information, including people and their reflections, personal or family photographs, names, addresses, mail, documents, computer screens, and other details that could identify you or another occupant. We will remove location and other identifying metadata from image files before publication. Images that cannot be adequately de-identified will not be used for advertising. This permission does not authorize publication of any person’s identifiable image or a contractor’s independent advertising use of your home photographs.

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If you do not want your home photographed or its images used in advertising, notify us by email or text before the appointment. Declining advertising use will not affect your ability to book. You may withdraw advertising permission at any time by contacting us; we will stop future use and remove the images from online channels we control within a reasonable time. We cannot retrieve printed materials already distributed or copies independently shared by others.

Empower Cleaning Services is a marketplace platform that connects professional cleaning & home organization Service Providers with individuals / clients / residences in search of such services. Empower Cleaning Services takes pride in referring reliable, experienced and hard-working Service Providers. Upon a contract being established between us and an independent contractor, Empower Cleaning Services requires such service providers to provide a background check and proof of insurance to us before we agree to utilize their services. This is confirmed with the independent contractor annually.

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The scheduling website is used to connect clients with exceptional service providers who provide cleaning & home organization services using their own knowledge, experience, products, tools and discretion to complete a house cleaning and/or home organization job. Therefore we have no responsibility or liability for any cleaning services provided to you by such third parties since they are independent contractors.

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Furthermore, the company is not responsible for any damage caused by the third party cleaning service provider, including but not limited to damage to property, theft, or injury. By using this service to schedule or engage with a third party cleaning service provider, you explicitly release Empower Cleaning Services from any liability or claim arising from the services provided by the third party contractor.

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These exclusions and releases apply only to the extent permitted by applicable law. Nothing in these Terms excludes liability or limits rights that cannot legally be excluded or waived.

Service Communications:

We use email and, where you have separately opted in, text messages to communicate about your appointments and account. Messages may include booking confirmations, reminders, schedule or arrival updates, access issues, invoices, payment reminders, and follow-up about a completed service. Messages may be sent using automated technology. Message frequency varies based on your appointments and account activity. Providing a phone number or accepting these Terms alone does not constitute consent to automated text messages or marketing.

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Optional text marketing. If you separately select an unchecked marketing-text consent box or otherwise provide affirmative consent, you agree to receive recurring marketing texts from Empower Cleaning Services LLC at the number you provide, including offers, openings, promotions, and invitations to book again. Messages may be sent using automated technology. Marketing-text consent is optional, is separate from service-text consent, and is not a condition of purchasing any goods or services. Message frequency varies.

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Text-message choices and help. Message and data rates may apply to service and marketing texts. Reply STOP to the sending number to stop texts from that number, or HELP for help. You may also contact empowercleaningsvcs@gmail.com or 740-527-3151 for assistance or to withdraw consent. After opting out, you may receive a final confirmation message. If service and marketing texts use the same number, opting out may stop both. Opting out does not cancel an appointment or remove any payment obligation; please keep a working email address on file so we can communicate about your booking. Text delivery is not guaranteed.

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Optional email marketing:

If you separately opt in to email marketing, we may email you about openings, new providers, offers, and other business updates. Marketing-email consent is optional and is not required to book. You may unsubscribe through the link in any marketing email or contact us directly. Unsubscribing from marketing does not stop necessary booking, billing, or account emails.

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Contact information and privacy. Only provide a number or email address that you own or are authorized to use, and notify us promptly if it changes. We do not sell or share mobile phone numbers or text-message opt-in data with third parties for their own marketing. We may provide information to service providers that deliver communications on our behalf and process it for that purpose. Our Privacy Policy provides further information about how we handle personal information.

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

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Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is made, we will try to provide at least 15 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

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By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

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If you have any questions about these Terms please contact us at the contact information below. 

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Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.