Frequently
Asked
Questions
What is your cancellation policy?
Due to us reserving a day and time for you to perform your cleaning, no one else is able to book with your cleaner. If you cancel last minute, or even a few days before, it's often difficult for us to fill that time slot. Please be considerate and give us as much advance notice as possible if you need to reschedule. However, we understand things happen. If you need to cancel within 24 hours we do charge a $40 fee that goes directly to the cleaner. If you cancel within 2 hours of the scheduled booking, or the cleaner arrives and cannot get into the property within 20 minutes of arrival, we will charge a $75 no show fee. We also charge $75 fee if the cleaner arrives and the property is infested with bugs or cannot perform the clean due to safety hazzards. This goes directly to the cleaner to supplement the lost income for that day. In addition, if you cancel or reschedule frequently we will unfortunately not be able to work with you. Thanks for your understanding!
Something was missed during my initial visit - what should I do?
Things happen! Whether it be an area the cleaner accidentally missed or something that needs to be re-done, we have you covered. If there is an issue with your service, please reach out to Becca immediately via text, and if needed she will schedule to come in person within 24 hours to assess the situation and re-clean the missed area! If you prefer to just note something for the next visit, please let us know - our entire business is built on happy recurring clients, and thankfully since we will set you up with the same cleaner every visit, any feedback can be noted in your cleaner's note section for next time! This ensures you get what you want every visit. We only switch your cleaner for routine if we ask you first!
I need hourly services; do you offer substitutions for service areas?
Please reach out to Becca for information about booking an hourly service. We only have limited cleaners who accept hourly services. We typically do not allow substitutions for our standard service.
I just booked and it says 3 hours on the email confirmation. Is that accurate?
Our booking system forces us to select a time amount. This prevents anyone else from booking during the same time with the same cleaner. This is just an estimate based on the time it takes on average. It could take more or less. If you have time restrictions please note that in your booking.
I just booked an arrival time of 1:00pm. Is that accurate?
Our booking system forces us to select an exact start time for cleaning services. Morning times will always start on time (unless a cleaner has an unexpected emergency / traffic). However afternoon start times can more frequently need to begin 30min early or late due to cleaners coming from a morning house. Please text us if your cleaner is running late but also please be patient as sometimes we may need afternoon bookings to be flexible on arrival times! Thank you!
I have a STRICT price maximum. What can I do to book but stay under that price?
Please text Becca with the price maximum after you book so we can ensure the cleaner is aware of any restrictions on the cleaning.
I got my invoice - does a tip go to the cleaner?
Yes! Your tip goes directly to the cleaner who cleaned your home! However, cleaners do prefer cash tips if and when possible but of course that's not required and they appreciate any tip. Thank you for your generosity!
I need a specific date. Do you have a wait list?
Yes - if you need a specific day/time that's not listed as available on the booking site, please text Becca and we will add you to our wait list. Likely if we are at the point where there aren't any slots for a month, we are probably in the process of hiring a new cleaner and so you will probably get the desired day you need. So please contact us!!
What products do you use? What if I want you to use something specific?
Each contracted cleaner brings the products they feel best using. However we will also use any product you want to leave out for the cleaner, please just note that in your booking or reach out to Becca!
I need to get ahold of someone ASAP and you haven't texted me back
We usually respond within minutes but if you need Jordan or Becca immediately feel free to call us!!